Terms of Service

These Terms of Service ("Terms", "Terms of Service") govern your relationship with www.re-tach.com website (the "Service") operated by The Swing-Ding Studio AB ("us", "we", or "our").

Please read these Terms of Service carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of The Swing-Ding Studio AB and its licensors. The Service is protected by copyright, trademark, and other laws of both the Sweden and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The Swing-Ding Studio AB.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Privacy policy

This Privacy Policy is updated on 03.11.2018 

The Swing-Ding Studio AB (Data Controller) markets and sells products under the Trademark Retach.

Retach takes privacy and security concerns seriously and it is important to us to ensure your personal data is protected when using our services.

Our privacy policy sets out how and why we collect, store, process and share your personal data.

Our privacy policy informs you about your rights in relation to the personal data you share with us.

Retach collects, stores, processes and share your personal data in accordance with applicable data protection law.

Personal data

When does Retach collect your personal data?

When you purchase products from us
When you contact us
When you sign up for our newsletter and similar services
When you contact our customer service team
When you contact our sales team

Which personal data does Retach collect?

Retach only collects personal data that is needed for the purposes mentioned above.

The Personal data that Retach collects from you can include; your name, email address, phone number and any other information that you provide when you contact our company e.g. our customer service team, our sales team, our design team or engage with our social media platform.

What does RETACH use your personal data for?

RETACH uses your personal data to provide you with information, products and services that you request or purchase from us.  

Fulfilment of your order

To process your order, we need some important information from you. When you place an order, you provide us with your name, address, email, phone number, payment details and which products you have ordered. 

When you complete an order, your payment is processed by our payment solutions partners and your order is sent to our warehouse partner. When your order is packed and ready to ship, we share your name, address, email and phone number with our carrier partners to fulfil your delivery.

Our warehouse partner, payment solutions and carrier partners are committed to keeping your data safe.

When you contact us

If you contact us and submit personal data in that connection RETACH will process your information to process your request.

Customer service

If you contact our customer service team, we will register the personal data you provide us with. Our customer service team has access to all your order information, so we can help you in the best possible way, whether you have questions about the status of your order, or if you need to return an item. Our customer service also has access to all precious correspondence, in order to provide you with an optimal service.

Improvement of user experience

RETACH constantly strives to give you the very best user and shopping experience on our website. We do that in difference ways, but an important part of it is being able to track your browsing on our site. We do that by using cookies. You can read more about cookies below. We also use your browsing data and your orders to recommend products that we think may be of interest to you.

Design proposals

When you submit design proposals which may include personal data.

Security

RETACH has implemented several security measures to ensure that our internal procedures comply with the security standards required in accordance with applicable data protection law. We always strive to protect your personal data in the best possible way.

Your Rights

As a consumer in the EU, your personal data rights are covered by the general Data Protection Regulation (GDPR).  

You are entitled to access personal data about you that has been processed by us, however, this is a subject to certain statutory exemptions. You are entitled to be forgotten, meaning you can file a request asking that we delete the data we have registered about you. We may not be able to dele all the data, as we are required to continue to store certain data in order to comply with legal requirements. You are also entitled to object to the collection and further processing of your personal data. You may at any given time withdraw your consent to our processing of your information when our processing of your data is based on your consent.

You are in some cases entitled to receive the personal data you have provided to a controller, in a structured, commonly used and machine-readable format (“data portability”) and to transmit those data to another controller without hindrance from the controller to which the personal data have been provided. 

In addition, you are always entitled to have potentially incorrect personal data corrected and complain about how we handle your personal data.

Deletion

The Swing-Ding Studio AB will process and store your personal data for as long as it is necessary and permitted under applicable data protection law.

Disputes

Swedish legislation regulates any circumstances or any disputes, which may occur in connection with usage of the website.

Policy changes

RETACH’s privacy policy will be updated continuously, so please keep updated with the latest version of our privacy policy when using our services.

Cookies

RETACH uses cookies to offer you the best possible shopping experience when you visit our website. A cookie is a small text file that is placed on your computer hard disk, smartphone or other IT equipment. The cookie makes it possible to recognise your computer/IP-address and collect information about the pages and functions you visit.

If you do not want to accept cookies from us you need to disable cookies in your browser. If you do this, however, please be advised that certain services and functions may be unavailable to you because they rely on cookies to store the choices you make.


RETACH uses cookies to improve your user experience on our website, to store the choices you make when you use our website, for example your choice of country, and to help us make ongoing improvements in the content and functions you encounter on our website. We also use cookies to target our marketing to your needs and to generate usage statistics for our website.


Some cookies are stored until you shut down your browser, while others are stored for longer. RETACH don’t use third-party cookies.

Contact Retach

If you have any questions about these Terms, please contact us. 

The Retach Team
Email: kristine@re-tach.com


For snails, doves and others that want to land in the traditional mail box:
Pontonjärgatan 45, 112 37 Stockholm, Sweden